Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the GeoRetina Chat2Geo platform (“the Service”).

1.1 Personal Information
We may collect personal information such as your name, email address, and any additional information you provide when you create an account or use the Service.
Note: We do not record or collect IP addresses.

1.2 Uploaded Content
We store the content you upload to the Service, such as text data, vector files, or documents, to provide you with geospatial analyses and related features. This includes data processed in your chats and any documents you integrate with the Service.

1.3 Interaction Data
We may collect basic information about how you navigate or interact with the Service, such as feature usage and timestamps of actions, solely for improving user experience and maintaining platform stability. We do not collect IP addresses or other network identifiers.

2.1 Providing the Service
We use your information exclusively to operate and maintain the Service, including running analyses, generating reports, and displaying results for your use. We do not share or sell your data to any third party for their own use.

2.2 Improvement and Development
We may use aggregated or anonymized information about overall feature usage for research and development to enhance and refine our services. This data will not identify you or your specific User Data.

2.3 Communication
We may use your contact information to send you administrative or technical notices, updates, and other information directly relevant to your use of the Service.

3.1 Limited Disclosure to Service Providers
We may share minimal information with trusted service providers who help us operate and improve the Service. Such providers are bound by confidentiality and are prohibited from using the information for any purpose other than providing services to us.

3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or court order.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if any such transfer occurs.

4.1 Storage Period
We retain your data as long as you have an active account or as needed to provide you with the Service. For beta testers, sessions and messages are not stored. However, any uploaded documents in the Knowledge Base are stored in order for it to function. Therefore, care must be taken to ensure no sensitive or confidential documents are uploaded to the Knowledge Base, although users can delete their documents from the Knowledge Base at any time.

4.2 Deletion Requests
You can delete your data at any time by following the instructions within the Service or by contacting us directly. Once deleted, your data may not be recoverable.

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Because this Service provides specialized geospatial analysis tools intended for professional or academic use, it is not marketed toward or intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we may have inadvertently collected information from a minor, please contact us immediately.

If you purchase a paid subscription or service, payment checkout, billing, taxes, invoices, and related payment support may be handled by Paddle.com as our Merchant of Record. We do not receive or store full payment card details. For billing or refund support, contact GeoRetina through our contact page.

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you by updating the “Effective Date” at the top of this page. Your continued use of the Service after any changes indicates your acceptance of the new Privacy Policy.